Legal
End User License Agreement
Rely on GeniusX to run your business with stability, security, and flexibility.
Latest editing: Feb, 2025
At GeniusX, we provide flexible licensing for our suite of business management apps so teams can choose the subscription model that fits best. Enterprise-grade hosting, monitoring, and security keep the platform available around the clock so you can focus on growth.
This agreement outlines the service commitments, performance targets, and customer rights for GeniusX. By using the Service you accept these terms.
Service commitment & uptime guarantee
- 99.9% uptime guarantee per calendar month (excluding scheduled maintenance).
- Proactive monitoring to maintain service stability.
- Automated failover and redundancy to minimise downtime.
- If uptime falls below 99.9%, customers qualify for service credits (see credits section).
Service availability & maintenance
- Planned maintenance is announced at least 48 hours in advance.
- Work is scheduled during off-peak hours to minimise disruption.
- Emergency maintenance may occur without notice to protect security.
- Scheduled maintenance time is capped at two hours per month.
Support & incident response times
Multi-tier support is available for technical requests, feature questions, and troubleshooting.
Support availability
- Standard support: Monday – Friday, 9:00 AM – 6:00 PM (UTC)
- Priority support (Enterprise): 24/7 availability
Response time commitments
| Issue severity | Description | Initial response | Resolution target |
|---|---|---|---|
| Critical | Service unavailable or major features broken | < 1 hour | Within 12 hours |
| High | Major functionality impaired but still operational | < 4 hours | Within 24 hours |
| Medium | Minor issue or bug affecting non-critical functions | < 8 hours | Within 3 business days |
| Low | General inquiries, feature requests, or UI issues | < 24 hours | Best-effort basis |
Support requests can be submitted through the GeniusX dashboard, email, or live chat.
Security & data protection
GeniusX applies industry best practices to safeguard customer data:
- AES-256 encryption for data in transit and at rest.
- Routine security testing and penetration audits.
- Role-based access control (RBAC) to limit sensitive access.
- Real-time threat detection to prevent unauthorised activity.
- Customers must maintain strong credentials to stop unauthorised access.
Data backup & disaster recovery
Business continuity is supported through:
- Automated daily backups stored in geographically diverse regions.
- Disaster recovery processes designed to restore data within 24 hours after a critical failure.
- Data replication across redundant servers to avoid loss.
- Customer reminders to export and archive mission-critical records.
Service credits & compensation
If GeniusX misses the 99.9% uptime target, the following service credits apply:
| Monthly uptime % | Service credit % |
|---|---|
| 99.9% and above | No credit |
| 99.0% – 99.89% | 5% of monthly fee |
| 95.0% – 98.99% | 10% of monthly fee |
| Below 95.0% | 20% of monthly fee |
How to claim
- Submit the request within 30 days of the downtime event.
- Credits are not available for planned maintenance or issues caused by user error.
Exclusions & limitations
This SLA excludes interruptions caused by:
- User configuration errors or third-party software.
- Force majeure events such as natural disasters, cyber attacks, or regulatory action.
- External incidents (ISP outages, data centre failures, etc.).
- Indirect business losses arising from downtime or interruptions.
Termination & SLA changes
- GeniusX may update this SLA with 30 days’ notice.
- Continued use after the effective date signifies acceptance.
- Customers may cancel before revised terms take effect.
Subscription plans
Choose the plan that matches your business priorities:
Monthly subscription
Month-to-month flexibility with no long-term commitment—cancel any time.
Annual subscription
Lower effective rate for a full year of access and predictable budgeting.
What our licences include
- Unlimited access: Use the selected apps without usage caps for the duration of your subscription.
- Regular updates: Ongoing feature releases and security patches.
- Dedicated support: Direct access to the GeniusX support team whenever you need assistance.
In a dynamic business environment, scalability is crucial. GeniusX lets us scale resources up or down with ease, giving us seamless expansion and computing power.
Why GeniusX?
- Flexible plans: Pick monthly or yearly billing to suit your needs.
- Cost savings: Annual plans unlock meaningful discounts.
- Flexible solutions: Combine apps for a tailored workspace.
- Secure & stable: Enterprise-grade security and resilient infrastructure keep operations running.
Contact details
Email [email protected] for SLA or privacy questions.