Legal
End User License Agreement
Rely on GeniusX to drive your business with stability, security, and flexibility.
Latest editing: Feb,
At GeniusX, we provide flexible licensing of our suite of powerful business management apps so that companies can choose the subscription model that works best for them. We utilize high-quality hosting services, high availability and performance to provide around-the-clock access. With constant monitoring and enterprise-level security, we provide a secure, stable experience so you can focus on your core business goals.
This SLA outlines the service level commitment, performance metrics, and user rights for GeniusX. By using GeniusX, you are accepting and agreeing to the following terms.
Service Commitment & Uptime Guarantee
GeniusX is committed to high availability and good performance:
99.9% uptime guarantee per calendar month (excluding scheduled maintenance).
Proactive monitoring for service stability.
Automated failover and redundancy for minimizing downtime.
If uptime falls below 99.9%, customers are eligible for service credits (see Section 6).
Service Availability & Maintenance
To ensure peak performance, GeniusX performs maintenance on the following schedule:
Notifications at least 48 hours prior.
Maintenance is performed during off-peak hours to minimize disruption.
Emergency maintenance may be performed without notice for security purposes.
Scheduled maintenance time is under 2 hours a month.
Support & Incident Response Times
We offer multi-tiered support to address technical issues, feature enhancements, and troubleshooting.
Support Availability:
Standard Support: Monday – Friday, 9:00 AM – 6:00 PM (UTC)
Priority Support (Enterprise users): 24/7 availability
Response Time Commitments:
| Issue Severity | Description | Initial Response Time | Resolution Target |
|---|---|---|---|
| Critical | Service unavailable or major features broken | < 1 hour | ASAP, within 12 hours |
| High | Major functionality impaired but still operational | < 4 hours | Within 24 hours |
| Medium | Minor issue or bug affecting non-critical functions | < 8 hours | Within 3 business days |
| Low | General inquiries, feature requests, UI issues | < 24 hours | Best-effort basis |
Support requests can be raised through support tickets in GeniusX dashboard, email, or chat.
Security & Data Protection
GeniusX employs best-practice security techniques:
AES-256 encryption to store & transport data.
Consistent security testing & penetration audit.
Role-based access control (RBAC) to limit entry to sensitive data.
Real-time threat detection for prevention of unauthorized access.
User is responsible to maintain strong credentials to prevent unauthorized access.
Data Backup & Disaster Recovery
To ensure business continuity, we have:
Automated daily backups in geographically disparate locations.
Disaster recovery mechanisms to restore data within 24 hours in the case of critical failure.
Replication of data between redundant servers to prevent loss.
Users are also prompted to export and store critical data from time to time.
Service Credits & Compensation
If GeniusX fails to fulfill the 99.9% uptime promise, users are eligible for service credits:
| Monthly Uptime % | Service Credit % |
| 99.9% and above | No credit |
| 99.0% – 99.89% | 5% of monthly fee |
| 95.0% – 98.99% | 10% of monthly fee |
| Below 95.0% | 20% of monthly fee |
How to Claim:
We need a request to be submitted within 30 days of downtime.
Service credits are not awarded for planned maintenance or user error.
Exclusions & Limitations
This SLA does not cover service disruptions caused by:
User configuration errors or third-party software.
Force majeure events (e.g., natural disasters, cyber attacks, regulatory actions).
Events beyond our control (e.g., ISP outages, data center downtime).
GeniusX will not be liable for business losses resulting from downtime or interruptions.
Termination & SLA Changes
GeniusX can modify this SLA on 30 days' notice.
Acceptance by continued use.
Subscribers may terminate their subscription before the new terms take effect.
Subscription Plans
We offer two subscription plans to meet your business needs:
Monthly Subscription
Perfect for companies that require flexibility, this plan includes month-to-month payments with no long-term commitment. Cancel at any time.
Annual Subscription
Perfect for saving money, this plan provides a lower rate than the monthly option. Get access for a whole year at a lower cost.
What Our Licenses Have to Offer:
Unlimited Access: Complete utilization of the selected app(s) throughout the subscription.
Regular Updates: Ongoing feature development and security patches.
Dedicated Support: Access to our support team for any help required.
In a dynamic business environment, scalability is crucial. GeniusX provide the flexibility to scale up or down your resources based on changing business needs, allows seamless expansion and computational power
Why GeniusX?
Flexible Plans: Select monthly or yearly billing depending on your requirements.
Cost Savings: There are considerable discounts available with yearly plans.
Flexible Solutions: Combine apps for a tailored experience.
Secure & Stable: Enterprise-level security and a stable infrastructure provide trouble-free operations.
Contact Details
Email us at Support @GeniusX.io for any privacy concerns.