Privacy Policy

Latest editing: Feb, 2025

At GeniusX ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our services, applications, and website (collectively, the "Service"). By accessing or using the Service, you consent to the practices described in this policy. Please read it carefully.

Information We Collect

We collect different types of information to provide and improve our Service:

1. Personal Information

Name, email address, and phone number.

Billing and payment details (processed securely by third-party payment providers).

Account credentials (username, password, security settings).

2. Usage Data

IP address, browser type, device information, and operating system.

Activity logs, interactions, and preferences within the Service.

Pages visited, features used, and system performance data.

Error logs and analytics information.

3. Cookies and Tracking Technologies

Cookies and other similar tracking technologies to improve user experience.

Cookies allow us to recall preferences, track usage, and deliver customised content.

Users have the ability to control cookies preferences in their browser settings.

How We Use Your Information

We use data collected to:

Deliver, maintain, and improve our Service.

Handle user accounts and process billing and payments.

Personalise user experience and provide customised recommendations.

Send updates, promotions, and support messages.

Identify and prevent fraudulent behaviour.

Meet legal and regulatory obligations.

Data Sharing and Disclosure

We do not sell, rent, or trade user data. However, we may share information with:

Service Providers: Third-party vendors for payment processing, analytics, hosting, and cloud storage.

Business Partners: With user consent, for joint marketing and collaboration.

Legal Compliance: If required by law, court orders, or regulatory obligations.

Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred.

Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Security measures include:

Encryption for sensitive data.

Access controls and authentication mechanisms.

Regular security audits and monitoring.

Data Retention

User data is retained for as long as necessary to provide our services and fulfils the purposes outlined in this policy.

Inactive accounts are retained for 3 years.

Users may request data deletion at any time by contacting support@ GeniusX.io.

Deleted data may be stored in backup systems for security purposes but will not be actively processed.

Your Choices and Rights

Users have the following rights:

Access & Portability: Download a copy of stored data in a structured, machine-readable format.

Correction: Update incorrect or outdated information.

Deletion: Request permanent removal of data.

Objection & Restriction: Limit or object to certain data uses.

Opt-Out of Communications: Users can opt out of marketing communications by following the instructions in the emails we send.

Cookies Management: Users can disable or manage cookies through browser settings, although this may impact user experience.

International Data Transfers

Your information may be transferred to and processed in multiple jurisdictions, including the United States. We ensure compliance with applicable international data protection laws, including GDPR and other regional regulations, to protect your data.

Children's Privacy

Our Service is not intended for users under 13 years of age. We do not knowingly collect data from children. If we discover such data, we will take appropriate steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. Users will be notified via email, in-app notifications, or website banners. We encourage you to review this policy periodically.

Third-Party Cookies & Services

We can use third-party services, such as Google Analytics, which are reputable and can help in traffic analysis on websites and their usability. Such third-party vendors can install their own cookies as per their terms.

For further details, refer:

Contact Details