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Legal

Privacy Policy

How GeniusX collects, uses, and protects your information.

Latest editing: Feb, 2025

 

At GeniusX ("we," "us," or "our"), we respect your privacy. This policy explains what data we collect, how we use it, and the safeguards in place when you access our applications, website, and services. By using the Service you consent to these practices.

 

Information we collect

We gather several categories of data to deliver and improve the Service:

  1. Personal information
    • Name, email address, and phone number.
    • Billing and payment details processed through secure third-party providers.
    • Account credentials such as usernames, passwords, and security settings.
  2. Usage data
    • IP address, browser type, device identifiers, and operating system.
    • Activity logs, interactions, and preferences within the Service.
    • Pages visited, features accessed, performance metrics, and diagnostics.
    • Error reports and analytics data.
  3. Cookies & tracking technologies
    • Cookies and similar tools that enhance the user experience.
    • Technologies that remember preferences, monitor usage, and deliver tailored content.
    • Controls that let you adjust cookie preferences in your browser.

 

How we use your information

Data is used to support core operations and provide a secure, personalised experience:

  • Deliver, maintain, and optimise the Service.
  • Administer accounts and process billing or payments.
  • Tailor the experience and surface relevant recommendations.
  • Send updates, announcements, and customer support messages.
  • Detect, investigate, and prevent fraud or abuse.
  • Comply with legal, regulatory, and contractual obligations.

 

Data sharing and disclosure

We do not sell, rent, or trade personal data. We may share limited information with:

  • Service providers: Vendors that deliver payments, analytics, hosting, and cloud infrastructure.
  • Business partners: Joint initiatives carried out with your consent.
  • Legal compliance: Authorities or courts when required by law or regulation.
  • Business transfers: Successors in the event of a merger, acquisition, or asset sale.

 

Data security

We employ industry-standard safeguards to prevent unauthorised access, disclosure, alteration, or destruction.

  • Encryption for sensitive information.
  • Access controls and authentication mechanisms.
  • Regular security assessments, monitoring, and audits.

 

Data retention

  • We retain data while it is needed to provide the Service and meet the purposes described here.
  • Inactive accounts are stored for up to three (3) years.
  • You may request deletion at any time by emailing [email protected].
  • Deleted data may remain in encrypted backups for security and continuity but is not actively processed.

 

Your choices and rights

Users may exercise the following:

  • Access & portability: Request a copy of data in a structured, machine-readable format.
  • Correction: Update inaccurate, incomplete, or outdated information.
  • Deletion: Ask us to permanently remove certain data.
  • Objection & restriction: Limit or object to particular processing activities.
  • Opt-out of communications: Unsubscribe from marketing messages by following the instructions provided.
  • Cookies management: Disable or adjust cookies via browser settings, noting that functionality may be affected.

 

International data transfers

Information may be processed in multiple jurisdictions, including the United States. GeniusX maintains appropriate safeguards and adheres to GDPR, CCPA, and other regional requirements.

 

Children's privacy

The Service is not directed to children under 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

 

Changes to this policy

We may update this Privacy Policy from time to time. When changes occur, we will post the new effective date and notify users via email, in-app notices, or website banners. Please review the policy periodically.

 

Third-party cookies & services

GeniusX may use trusted third-party tools such as Google Analytics to analyse traffic and behaviour. Those providers set their own cookies in line with their policies.

 

For further details, refer to:

 

Contact details

Email [email protected] with any privacy questions.

 

GeniusX
Legal Team